We are constantly innovating and your feedback is crucial to this process.
If anything should ever happen, please contact us ...we're here to help.
This warranty covers our Manufacturing, which includes the welded and swaged parts. Contact us if these elements fail. We will send you a replacement Quick Wick along with a pre-paid postage label for returning the defective item.
Any used or damaged Quick Wick may be returned for a half-price replacement, regardless of age.
Domestic & international customers alike must pay postage associated with half-price replacements. Cut out the wick and send only the metal. A set of 5 Quick Wicks without wicks weigh 2.9 ounces / 80 grams which will ship for $4 via USPS First-Class mail (within U.S.).There are two ways to do this:
- Send in Quick Wicks (address below in next section) and we'll email you a gift card via email for half-price replacements. Don't forget to include your name and email.
- Purchase new Quick Wicks and send in your old ones (within 30 days, please include name & email). We will refund your order for the appropriate amount. (Fastest method)
Please contact us first before sending in repairs, exchanges, returns, trade-ins, etc.
Customers must take full responsibility for the return. You may want to consider purchasing shipping insurance.
Always include your email address, and order number helps too if applicable.
If you purchased the wrong size Quick Wick and are exchanging for a different size (not returning for a refund), hold on to the Nut-Driver so we're not mailing nut drivers all over the place.
Most kinds of breakages are repairable. The Synergy FlowArts Shop has state of the art tools and equipment for not only crafting products but repairing them as well. We are able to repair most damages, even on props from other companies.
Read about general repairs below. To inquire about a repair, send us a picture of the damage along with a short description to info@SynergyFlowArts.com. We will follow-up.
If your product is totaled, it can be sent to us for recycling. We will deconstruct items to separate materials properly.
Kinked tubing can often be repaired by cutting the tubing at the kink and installing a connector. This connector will usually be permanently fastened (using rivets, no push-button), returning the hoop to its original state of functionality, like Kintsugi.
Cracked or melted tubing is usually repaired by cutting out the damaged portion of your hoop/firehoop and replacing it.
Damaged or cross-threaded hardware inside a Removable-Spine Firehoop can be adjusted, secured and re-tapped for smooth insertion. Be careful when screwing in a removable spine to not cross-thread (misalign and damage the threads).
There is an $8 base shop fee to which à la carte repairs are added:
1953 Haw Village Dr.
Graham, NC 27253