Q: Where can I find information about tubing types?
A: Right here at our tubing page.
Q: Do you have travel hoops?
A: Yes, all of our hoops are travel hoops, featuring an incredibly sturdy yet lightweight push-button connector for easy coiling. Single /individual hoops are sometimes shipped with a coiling extender which is a tubing-extension which allows you to coil your hoop down into 2 loops, which isn't necessary for travel, but it nice on occasion when you need to coil a hoop or firehoop. Twin hoops do not need a coiling extender because they can attach together and coil down to 3 loops on their own. The coiled hoop(s) end up reducing to about 2/3 of the original size. All of our hoops & firehoops are available in sectional designs, breaking down to 3 - 5 sections for easy transport.
Our firehoops feature removable wicks. These are the most state-of-the art firehoops available anywhere. Super sturdy yet as light as can be.
Another option for fire is The Quick Wick®; the original clamp-on fire wick which turns any hoop into a firehoop. The Quick Wick clamps on to (and off of) any hoop, providing the fastest solution for a firehoop and a simple solution for travel. Plus, you have the flexibility of having a firehoop with as few or as many wicks as you want, not to mention the ability to use them on different sized hoops.
Q: I'm a new firehooper, how do I choose the right hoop for me?
A: Our shtick has always been to produce firehoops that are as close to the weight/response of your regular hoop as possible. When deciding, think about your regular hoop. What is it made out of? What size tubing? What size hoop? Some choose to go slightly smaller than their regular hoop to make up for the clearance lost in spine length. You can expect added weight from the wicks, yet you will delight in how light our firehoops are compared to anything else available.
Q: What is the difference between sushi-wrap wicks and crown knot wicks?
A: The sushi wrap has been our original standard since the beginning.. tried & true, it became the popular choice. The crown knot, much like our poi heads & staff wicks, have no exposed metal anywhere on the wick. Other than that, there seems to be little difference between the two wick heads.
Q: What's the deal with spine length?
A: Shorter spines = greater danger, but more clearance. By clearance, we mean the overall diameter of the firehoop including the length of the spine. By danger, we mean your tubing (you must keep the fire moving as to not melt the hoop). Longer spines keep the flame further away from the tubing, but extend the overall diameter of your hoop, giving you less clearance, especially on the vertical plane. After more than a decade of crafting the world's best firehoops, we've distilled the options in spine length down to the single, most preferred length as to take the hassle out of choosing between something good and something better.
Q: How many wicks should I get?
A: We offer most of our firehoops in 3,4,5 or 6 wick versions. Six wick firehoops will be heavier and will have less space in between each wick for handling the hoop. If you'd like a firehoop with 1, 2 or 88 wicks, you may want to check out the The Quick Wick®.
Q: Can I use my new lit firehoop in a sexy photoshoot?
A: Although we LOVE sexy photos, the thought of holding a pose with a lit firehoop while a finicky photographer learns the difficulties of shooting fire makes us cringe a bit in motherly reaction. Remember that movement shots are always better than stills, which are the the number one cause of melted firehoops!
Q: Shoot! I got the wrong size Quick Wicks, can I exchange them?
A: Yes, you can, as long as the Quick Wicks have not been used (burnt), they can be swapped out for the correct size. If the Quick Wicks are returned bent-out--of-shape due to trying to clamp them on bigger/smaller tubings, we may charge a 10% restocking fee. Go to the Warranty, Returns & Exchanges page for instructions.
Q: Where is the information about the Half-price Replacement Policy for broken Quick Wicks?
A. Kindly see our Warranty, Returns & Exchanges page.
If you have any questions, don't hesitate to contact us
Q: How do I choose the right size staff?
A. In general, the length of the staff should come to just under your chin. For a person 5'9" and up, a 5' staff is recommended.
Q: I'm interested in re-selling! How can I get a wholesale pricelist?
A. Contact us with a short description of your business and what you're seeking.
Q: How do I automatically earn 20% with my Ambassador Link?
A. Find everything you need to know here.
Q: Where's my stuff?
A. Most of our products fall within two fulfillment categories.. simple and complex. Simple orders (1-4 business days + shipping time) are those that take less time to craft, or are stocked and ready to ship. Complex orders can often take up to 12 business days, depending on the order queue, the season, stars, planets... Many product pages have an information tab with fulfillment time indicated.
Q: How much are the shipping rates? Do you ship internationally? Is there an option to pick-up my order at the Synergy FlowArts HQ?
A. Check out our detailed Shipping Info page.
Q: My instrument is in need of repair.. where should I start?
A: Send us a message about the issue and we'll go from there.
Q: Do you take custom requests?
A: Sure do. Simply contact us with the details of your request. We'll come up with a quote and get right back to you. Keep in mind that some custom requests will be outside of the designs we have tested for safety, durability and performance, so a custom order may fall outside of our warranty policy.
Q: What are your general warranty and returns policies?
A. We offer a limited one-year warranty. Take a look here for more details and for return/exchange information.
Q: How do I turn it on?
A. We really did get that question once! Hopefully you have a community of spinners around you. Mentors in the art that are willing to take you through the ins and outs of safe firedance. Either way, check out our Fire Safety page and our Resources page for great places to start. Don't hesitate to ask questions. The safety of you, others around you and the environment around you are of utmost importance!