FAQ

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HOOPS & FIREHOOPS:

Q: Where can I find information about tubing types?

A:  Right here at our tubing page.

Q: Do you have travel hoops?

A: Yes, all of our hoops are travel hoops, featuring an incredibly sturdy yet lightweight push-button connector for easy coiling.  Single /individual hoops are typically shipped coiled down slightly.  Twin hoops can often attach together and coil down to 3 loops on their own.  The coiled hoop(s) end up reducing to about 2/3 of the original size.  All of our hoops & firehoops are available in sectional designs, breaking down to 3 - 5 sections for easy transport.

Our firehoops feature removable wicks.  These are the most state-of-the art fire hoops available anywhere.  Super sturdy yet as light as can be. 

Another option for fire is The Quick Wick®; the original clamp-on fire wick which turns any hoop into a firehoop.  The Quick Wick clamps on to (and off of) any hoop, providing the fastest solution for a firehoop and a simple solution for travel.  Plus, you have the flexibility of having a fire hoop with as few or as many wicks as you want, not to mention the ability to use them on different sized hoops.  

Q: I'm a new firehooper, how do I choose the right hoop for me?

A: Our shtick has always been to produce firehoops that are as close to the weight/response of your regular hoop as possible. When deciding, think about your regular hoop. What is it made out of? What size tubing? What size hoop?  Some choose to go slightly smaller than their regular hoop to make up for the clearance lost in spine length. You can expect added weight from the wicks, yet you will delight in how light our firehoops are compared to anything else available.

Q: What is the difference between sushi-wrap wicks and crown knot wicks?

A: The sushi wrap has been our original standard since the beginning.. tried & true, it became the popular choice.  The crown knot, much like our poi heads & staff wicks, have no exposed metal anywhere on the wick. Other than that, the main difference is that the crown knot head is a little smaller, so it will be bit lighter and produce a smaller flame. 

Q: What's the deal with spine length?

A: Shorter spines = greater danger (flame is closer to your tubing) but more "clearance" when hooping. By clearance, we mean the overall diameter of the firehoop including the length of the spine.  Longer spines keep the flame further away from the tubing, but extend the overall diameter of your hoop, giving you less clearance, especially on the vertical plane. After more than a decade of crafting world-class firehoops, we've distilled the options in spine length down to the single, most preferred length as to take the hassle out of choosing between something good and something better.

Q: How many wicks should I get?

A: We offer most of our firehoops in 3,4,5 or 6 wick versions.  Six wick firehoops will be heavier and will have less space in between each wick for handling the hoop.  If you'd like a firehoop with 1, 2 or 88 wicks, you may want to check out the The Quick Wick®.

Q: Can I use my new lit firehoop in a sexy photoshoot?

A: Although we LOVE sexy photos, the thought of holding a pose with a lit firehoop while a finicky photographer learns the difficulties of shooting fire makes us cringe a bit in motherly reaction. Typically "action shots" are more interesting than "posing" shots, which are the the number one cause of melted firehoops!

 

 

 

 

THE QUICK WICK:

Q: Shoot!  I got the wrong size Quick Wicks, can I exchange them?

A:  Yes, you can, as long as the Quick Wicks have not been used (burnt), they can be swapped out for the correct size.  If the Quick Wicks are returned bent-out--of-shape due to trying to clamp them on bigger/smaller tubings, we may charge a 10% restocking fee.  Go to the Warranty, Returns & Exchanges page for instructions.

Q: Where is the information about the Half-price Replacement Policy for broken Quick Wicks?

A. Kindly see our Warranty, Returns & Exchanges page.

If you have any questions, don't hesitate to contact us

  

 

 

 

STAFFS:

Q: How do I choose the right size staff?

A.  In general, the length of the staff should come to just under your chin. For a person 5'9" and up, a 5' staff is recommended.  

  • The 5/8" staff is the thinnest and lightest staff we carry. It is the fastest moving of the line and preferred by advance staff spinners.
  • The 3/4" is our most popular contact staff tube for both weight, size and speed.
  • The 7/8" is the most durable and slow moving of our staffs. Great for beginners.

 

 

 

 

Wick Care:

Q: My wick is starting to fray, what do I do?

A.  It is normal for wick to fray.. the typical protocol is to "trim & glue."  Dabbing-on a little Elmer's glue minimizes fraying.  Elmer's is non-toxic and actually "cements up" once burned.  This has been the traditional approach for ages, with all wicked fire props.  Eventually, wick may need to be replaced, but it depends on fuel type, abuse/impact/abrasion and "burn etiquette" ..meaning, when possible, put your flame out before it goes out by itself. Once all the fuel has been burned from a wick, the flame will start burning the actual wick, instead of just fuel.. so this will deteriorate the wick faster.  

 

 

 

Returns/Exchanges:

Q: I'd like a different size/color/type etc. Can I exchange?

A.  Absolutely. Please note that there is a 25% restocking fee for all custom-made items (hoops, firehoops, staffs ..but not Quick Wicks or Ready-ship products which are stocked) whether it is a return or an exchange. More details here

 

 

 

 

 

WHOLESALE:

Q: I'm interested in re-selling!  How can I get a wholesale price-list?

A. Contact us with a short description of your business and what you're seeking.

 

 

 

 

The Synergy Ambassador Program:

Q: How do I automatically earn 20% with my Ambassador Link?

A. Find everything you need to know here.

 

 

 

Order Fulfillment

Q: Where's my stuff?

A. Most of our products fall within two fulfillment categories.. simple and complex. Simple orders (1-4 business days + shipping time) are those that take less time to craft, or are stocked and ready to ship. Complex orders can often take up to 12 business days, depending on the order queue, the season, stars, planets... Many product pages have an information tab with fulfillment time indicated.

 

 

 

GENERAL INQUIRIES:

Q: How much are the shipping rates?  Do you ship internationally?  Is there an option to pick-up my order at the Synergy FlowArts HQ?

A. Check out our detailed Shipping Info page.

Q: My instrument is in need of repair.. where should I start?

A: Send us a message about the issue and we'll go from there.

Q: Do you take custom requests?

A: Sure do. Simply contact us with the details of your request. We'll come up with a quote and get right back to you. Keep in mind that some custom requests will be outside of the designs we have tested for safety, durability and performance, so a custom order may fall outside of our warranty policy.

Q: Is there a warranty?

A. We offer a limited one-year warranty. Take a look here for details.

 

FIRE SAFETY AND INFO:

Q: How do I turn the firehoop on?

A. We really did get that question once! Hopefully you have a community of spinners around you. Mentors in the art that are willing to take you through the ins and outs of safe firedance. Either way, check out our Fire Safety page and our Resources page for great places to start. Don't hesitate to ask questions. The safety of you, others around you and the environment around you are of utmost importance!

 

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