Astral Care is insurance that protects your Astral product from the unexpected. It covers any damage not covered by the warranty such as damage from water exposure and tubing breaks. Whether your Astral was left out in the rain, destroyed in a car accident, broken by a drunk guy at the club, or smashed by a jealous boyfriend, Astral Care has you covered. It doesn't matter how badly it's damaged or how it happened, we'll fix or replace it for free.
Astral Care can be purchased in one year increments and must be purchased within 30 days of your original product purchase. The one year of coverage starts on the date the product was purchased. Astral Care can be renewed annually along with an extended warranty package and must be renewed before the current plan expires.
Loss or theft is not covered by Astral Care. You must send the product back to us to make a claim under the program. Limit 3 claims per year. Astral Hoops will repair or replace at their discretion. Replacements will be the same size and specs of the broken item and may be refurbished. There is no deductible when making a claim. We'll cover it 100%. You just pay shipping.
Usually ships in 1 to 3 days. Shipping may take up to 2-3 weeks if not in stock.